Right of exchange / return
Products purchased from the Blackcloverfinland.com online store have a 14-day right of return under the Consumer Protection Act, calculated upon receipt of the product. Free exchange (once). The return cost is 5,90 euros, which will be deducted from the refund of the purchase amount. You must contact our customer service before returning firstname.lastname@example.org , for more detailed return instructions. Failure to pick up the package is not a refund. We charge a return and handling fee of EUR 15,00 for orders that have not been picked up within the storage period stated by the transport company.
All complaints related to delivery must be made within fourteen (14) days of receiving the product from our customer service email@example.com. The defective product is primarily replaced with a similar or replacement product. If this is not possible, the options are either a gift card, a price reduction or a cancellation.
Delivery methods / costs
SHIPPING TO FINLAND:
Mail Postal package. Price 5,90 EUR. Delivery time 2-5 working days.
Mail Home Package. Price 12,90 EUR. Delivery time 2-5 working days.
Courier service nearby package. Price 6,90 EUR. Delivery time 2-5 working days.
Matkahuolto Bus package. Price 6,90 EUR. Delivery time 1-4 business days.
Postnord MyPack Collect, Price 8,90 EUR. Delivery time 2-5 working days.
PostNord Parcel. Price 12,90 EUR. Delivery time 2-5 working days.
We reserve the right to change product prices and delivery costs.